A–Z of most of the services that our department offers for staff and students at St George’s, University of London.
Access control
Contact the Security office for all your access requirements. Visit the security page for more information.
Accessibility
Access guides and route maps for all campus buildings have been produced by AccessAble.
Air conditioning
Faults should be reported using the helpdesk.
Bins, litter
All general waste and recycling bins are emptied daily. Problems should be reported via the Helpdesk. For cleaning frequencies and further information please see cleaning services.
Building projects
For information on current projects see our capital projects page.
Cleaning
For full details of the cleaning schedules and frequencies please see cleaning services. Additional cleaning (such as carpet clean and inside of fridges) that is not included in the contract can be undertaken by the contractor if a budget code is supplied. Please contact our helpdesk to request the service, or report an issue.
Clocks
The Site Services team changes the time on the clocks in the common areas and teaching rooms twice a year in line with the summer and winter time changes. The offices are done on request. We have a mix of battery clocks and radio clocks, both of which present practical issues: the batteries are changed regularly to ensure the clocks are working and the signal is as strong as possible to ensure that the radio clocks are picking it up. Every effort is being made to ensure that the clocks are in working order, however this cannot always be guaranteed. Therefore, we ask that you report any faulty clocks to the helpdesk to address them as quickly as possible.
Confidential waste removal
Please contact site services for confidential waste bags.
Construction works and contractors on site
Discover more about the major developments happening at the school and find about the contractors you may encounter around campus.
Electrical
Electrical faults should be reported via the helpdesk.
Facilities (soft services)
This is a term used for building management services provided by the Facilities team, including:
- feminine hygience
- pest control
- washroom consumables
- water coolers
- window cleaning.
Any issues or further information, please contact the helpdesk.
Feminine hygience, sanitary towel bins and dispensers
Sanitary bins are provided in all ladies, unisex and disabled toilets. Problems should be reported via the helpdesk.
Flooring
Problems with flooring should be reported using the helpdesk.
General waste and recycling
Contact the helpdesk to log jobs for removing general waste and recycling.
Helpdesk
The Estates and Facilities helpdesk is the first point of contact and interface between staff and students and the Estates and Facilities team.
If you see a fault on campus, please report it.
Keys, request
Requests for keys should be made via the helpdesk. Please note, only departmental administrators are authorised to request keys. Surplus keys should be returned to the Estates office in Hunter Wing, ground floor. Read the key policy for more information.
Lifts
Please report any faults with lifts or trapped passengers to the helpdesk during working hours, Monday to Friday, 8.30am to 5.30pm on ext. 1234, option 2, and to Security. All lifts have internal phones that link through to the Security Control Centre.
When required, we put the lifts out of service for essential maintenance. If this is planned, the time and duration is usually communicated with the departmental managers.
Lights
Issues with lights and requests for desk lamps should be reported via the helpdesk.
Locks
Requests for provision of or repairs to locks should be made via the helpdesk.
Lost / found property
Property lost and found is handled by the university's reception on Hunter ground floor.
Maintenance
Requests for maintenance should be made using the helpdesk.
Maps
View our campus maps to teaching areas throughout the university and hospital.
Moves, heavy / bulky items
To have a heavy / bulky item moved, including furniture please submit a request via the helpdesk.
Moves, office
Moves associated with building projects are organised by the Estates division. Written requests should be sent by email to the helpdesk.
Parking
Parking requests are handled by Security and Estates. Please contact the helpdesk.
Pest control
Pest control problems should be reported to the Estates helpdesk.
Phones
Please contact the helpdesk.
Plumbing
Problems with plumbing should be reported via the helpdesk.
Portable (electrical) appliance testing (PAT)
The departmental managers and administrators are informed when the testing will be taking place in the relevant areas. Notices are also posted in strategic locations. Any appliances that do not pass the test are condemned and must be removed off campus as they are not safe to use, alternatively an urgent repair is to be arranged.
Porters
To request the services of the portering team which is part of Site Services, please contact the helpdesk.
Post room
Please visit our Site Services pages for detailed information.
Recycling bins
Mixed recycling bins in offices are emptied by cleaning staff on a daily basis. Issues should be reported via the helpdesk.
Repairs
Requests for maintenance should be made using the helpdesk.
Security
Our security team is available 24 hours of the day, 365 days of the year.
For more information please visit our security services pages.
Shelving
Requests for shelving should be made via the helpdesk.
Showers
Problems with showers should be reported via the helpdesk.
Sinks
Problems with sinks should be reported via the helpdesk.
Soap
Problems with supply of soap should be reported via the helpdesk.
Sustainability
The Estates and Facilities team coordinates the university’s approach to the environment, working with teams across the St George's community to embed sustainability in the everyday life of the university.
Toilets
Blocked toilets, damage to toilets, cleaning issues and lack of supplies should be reported to the helpdesk.
Urinals
Blocked or damaged urinals, cleaning issues and lack of supplies should be reported via the helpdesk.
Ventilation
Problems with windows or heating and cooling systems should be reported via the helpdesk.
Water, drinking
The taps are located in kitchens and toilets and are clearly marked with the 'drinking water' sign.
Water fountains
There are water fountains situated across campus.
Window cleaning
Window cleaning is carried out every six months. All building users will receive notification of when the internal / external window cleaning will be taking place.
Windows
Problems with windows should be reported via the helpdesk.