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Here you will find answers to the most common questions about Estates and Facilities.

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I have an electrical item I would like to dispose of. What do I do?

Access the decontamination certificate in the Safety, Health and Environment (SHE) area and fill it out accordingly. A copy of your certificate will be sent to the SHE office who will compile a list of waste electrical and electronic equipment (WEEE) items that need to be collected. This list is then sent to the helpdesk, who raise a job with Site Services for the items to be collected.

I have some confidential waste I would like to dispose of. What do I do?

Confidential waste is now disposed of by posting the waste directly into a wheelie bin. These are positioned in various areas of Jenner and Hunter wings. Please contact Site Services on extension 5255 for further information.

I lost/forgot my ID card, what do I do?

If you have forgotten your card you can sign a day pass out from the security control centre.

If you have lost your card, a replacement card can be purchased from the university reception for £5.00

It is important that replacements are used as security will be able to gauge your presence in the event of an emergency.

I have an engineer visit to arrange. Who do I need to inform?

If an engineer needs to visit the site you will need to inform security of the nature of the works, names, contact numbers and location of works. On arrival they will need to visit the security centre to undertake an induction, collect a relevant swipe card and sign in.

Parking is not available on the university site, but is available in the Trust car park.

How do I get to…
Log onto the Portal and search ‘maps’ in the search tab and select the first link titled maps.
I lost my…/I found this…
If you have lost anything, items are handed in to the university reception, library reception, or the Student Centre.
How do I log a job?
The helpdesk is the point of contact for reporting any issue pertaining to cleaning, waste, portering, maintenance, locks and keys, projects, air conditioning, lifts, health and safety concerns, vending, fire equipment security and more. Please email the helpdesk or call them on 1234, option 2. When reporting a fault, please provide as much detail as possible, including your contact details, location of the problem and details of the problem.
How do I send an item?

The university offers the following postal services:

  • First class post
  • Second class post
  • International mail
  • Royal mail Signed for First and Second class
  • Next day special delivery
  • International Mail signed for.

Please note: Signed for and Next Day Special Delivery mail are chargeable; please provide a budget code.

I need a personal item to be delivered here. What do I have to do?
Personal deliveries can be accepted for delivery at the university. It is up to the recipient to notify site services in advance and collect the item once it’s been delivered.
Can I park on site?

There is limited on-site parking for staff and no parking for students, visitors or contractors. See our car parking policy and parking terms and conditions (Word).

There is pay-and-display parking on the perimeter road.

Can I request ad-hoc cleaning?
If you wish to have your room cleaned in addition to the normal service please raise a job through the helpdesk. Please mention the type of service you require.
I need to contact somebody regarding a room setting. Who do I call?

Teaching services manage the teaching rooms in Hunter Wing, including the base rooms. They also manage the teaching rooms in Jenner Wing on the second, first and ground floors.

Site services manage the boardrooms and meeting rooms in Hunter Wing, along with the teaching rooms in the basement of Jenner Wing.

Bookings can be made online or through the room book team, extension 2700.

I would like to get a room key cut. What do I need to do?
Please email the helpdesk with the following information: the key type and number, office number, who each key requested is being allocated to and a budget code.
I have had an accident. What do I do?
If you need a first aider, please call security on extension 0909.
I raised a job with the helpdesk. How long will it take to complete?

The length of time it takes to complete a job depends on the nature of the job. Please see table below highlighting typical times:

Cleaning jobs

Completed within the day, more time may be required if a quote is needed or if it’s a deep clean.

Portering jobs 

Between one and three days, depending on the nature of the job.

Workshop jobs

Between one and three days, depending on the nature of the job. If materials need to be ordered, the job may take longer to complete.

Telecoms jobs

The turnaround time for telecoms jobs is usually around six weeks.

I suspect our office has a rodent problem. Who do I contact to investigate?
Contact Estates immediately and report the issue. We will raise a job for a pest control operative.
I understand some lab consumables are available internally. Where do I find the product list? How do I order the product listed?

If you need access to the internal stores product list, this can be found in the Procurement section.

Ordering is actioned through Agresso > Procurement > Internal orders.

For assistance with this please contact Trevor McIlree, extension 5255.

I need to come in out of hours. Who do I need to inform?

If you need to arrange out-of -hours work, please contact Vivian Dlamini, extension 6951, or the Estates department.

Please provide the following information: name and contact details, location, description of works, start and finish times and any special requirements such as access or work permits.


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