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Guidance for students

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What is the latest government advice to students around coronavirus?

Please see below a letter from the Universities Minister with further guidance. ​  ​

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As Universities Minister, I wanted to write to students in higher education to explain the latest developments in the battle against COVID-19. ​   ​

I want to reassure you that we are doing all we can to keep you safe and to mitigate the worst effects of the virus on you and your education. The Government is working closely with the HE sector on a wide range of issues, and student wellbeing is at the heart of those discussions. ​   ​   ​

Students in residence halls in England  ​   ​

While many students will already have travelled home, I know that those of you who have not, or cannot, will be concerned about what you should do now.  ​   ​

The Government’s advice is that students remaining at university in England should now stay where they are and not attempt to travel. If you are living in student halls, or private rented accommodation, you should remain there and stay indoors while current restrictions are in force. As the Prime Minister said, staying put and remaining indoors is a crucial step now to slow the rate of transmission of COVID-19, to protect the NHS from being overwhelmed, and save the lives of fellow citizens.  The government published advice on staying at home here: https://www.gov.uk/government/publications/full-guidance-on-staying-at-home-and-away-from-others ​   ​

Should you or any of your friends fall ill while in your student residence, there is guidance on self-isolating here: https://www.gov.uk/government/publications/coronavirus-covid-19-guidance-on-isolation-for-residential-educational-settings/coronavirus-covid-19-guidance-on-isolation-for-residential-educational-settings ​   ​

I have been discussing with HE providers the additional support that they can give to students. That includes continuing to provide accommodation for those who cannot travel home or have no alternative residence. Providers will also offer a range of other support services to students, including catering and cleaning, and also student health and welfare. We know that providers are bolstering their existing mental health services, and adapting delivery to means other than face-to-face, and these services are likely to be an important source of support for you during this period of isolation. My department is also talking with HE providers to consider how we can offer additional mental health support. ​   ​

Finals ​  

I am very aware that many of you will be worried about what this means for final exams. ​   ​

The Office for Students will produce guidance shortly on how you can complete your studies whilst ensuring quality and standards are maintained. This will cover teaching, continued learning and assessment during this difficult time. ​   ​

It is important that providers support you and enable you to leave with qualifications that have real value and that reflect your hard work and allow you to progress. I can assure you that we are working closely with the Quality Assurance Agency for Higher Education (QAA) to ensure this happens.  ​   ​

Visas 

On Tuesday 24 March, the Home Office updated their visa guidance to provide greater certainty for international higher education students and staff in the UK currently unable to return home due to COVID-19. This covers three main issues: visa extensions, in-country visa switching and distance learning.  ​   ​

Visa extensions  ​   ​

No individual who is in the UK legally, but whose visa is due to expire, or has already expired, and who cannot leave because of travel restrictions related to COVID-19, will be regarded as an overstayer, or suffer any detriment in the future.   ​

Anyone whose leave expired after the 24 January and who cannot leave the country because of travel restrictions or self-isolation will have their visas extended to 31 May 2020. Individuals must contact the Coronavirus Immigration Team email to advise of their situation – please see contact details further down.  ​  

In-country visa switching  ​   ​

Individuals (students or staff) who cannot leave the UK due to travel restrictions or self-isolation and wish to stay in the UK in the long-term would ordinarily need to apply for a visa from their home country. Where individuals would normally be required to return to their country of residence to apply for a visa in a different category, they’ll now be able to apply from the UK to switch.   ​   ​

Distance learning  ​   ​

Tier 4 students are not normally permitted to undertake distance learning courses. However, due to the current exceptional circumstances, the Home Office will not consider it a breach of sponsor duties to offer distance learning to existing Tier 4 students in the UK or who have chosen to return overseas but wish to continue their current studies. Sponsors do not need to withdraw sponsorship in these circumstances.   ​   ​

New international students who have been issued a Tier 4 visa but have been unable to travel to the UK are permitted to undertake distance learning and sponsorship does not need to be withdrawn.   ​   ​

New international students who have not yet applied for a visa but wish to commence a course by distance learning do not need to travel to the UK to do so and therefore do not require sponsorship under Tier 4. 

Further information from the Home Office  ​   ​

Full details covering the above visa issues above can be found at the following link: www.gov.uk/guidance/coronavirus-covid-19-advice-for-uk-visa-applicants-and-temporary-uk-residents    ​    ​

The Home Office’s Coronavirus Immigration Helpline remains open: 0800 678 1767 (open Monday to Friday, 9am to 5pm – calls are free of charge if made from within the UK).  The Home Office asks that customers check gov.uk first as that is the central source of information, but if individuals remain concerned about their immigration status they can contact: CIH@homeoffice.gov.uk.  ​   ​

Call for Volunteers ​   ​

Universities are in the front line in the immediate challenge of the COVID-19 virus. There are many ways that universities will be able to contribute to the fight against the virus, including making their facilities and expertise available. ​   ​ You may already know people with medical or healthcare knowledge who are involved in fighting COVID-19 and there will be opportunities for more people to do so. The Health Minister this week launched a call for volunteers to support vulnerable people to stay safe and well at home. ​   ​

If you would like to get involved, you can sign up as a NHS volunteer here: https://www.goodsamapp.org/NHS ​   ​

Finances ​   ​

I would like to assure you that the Student Loans Company (SLC) is planning to make Term 3 tuition fee payments as scheduled and that you will continue to receive maintenance payments on the scheduled dates, whether or not campuses are closed or learning has moved online. We expect that providers will communicate clearly with residential students on rents for this period and administer accommodation provision in a fair manner. ​   ​

I am also aware that some students are facing financial difficulties as a result of the current COVID-19 outbreak. The Government is working closely with the HE sector on a wide range of issues, and student wellbeing is at the heart of those discussions. It will be a matter for universities themselves to deal with individual students’ situations. We understand that most universities maintain hardship funds, which can be deployed where necessary. You should also be aware that if you are on a PAYE contract (e.g. part time student work), you may still get 80% of normal income. The guidance is here: ​ https://www.gov.uk/government/publications/guidance-to-employers-and-businesses-about-covid-19/covid-19-support-for-businesses ​   ​

I hope that you find this helpful and informative. We will continue to work with the sector and with student representatives (Student Unions and the NUS). If you think that there is more that we can do, please contact the department. ​   ​

Michelle Donelan MP ​
Minister of State for Universities

 

What should I do if I fall ill?

As of Tuesday 24 March, everyone must stay at home to help stop the spread of coronavirus. 

This includes people of all ages – even if you do not have any symptoms or other health conditions. 

You can only leave your home: 

  • to shop for basic essentials – only when you really need to 

  • to do one form of exercise a day – such as a run, walk or cycle, alone or with other people you live with 

  • for any medical need – for example, to visit a pharmacy or deliver essential supplies to a vulnerable person 

  • to travel to and from work – but only where this is absolutely necessary 

If you have either 

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature) 

  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual) 

continue to stay at home. To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home. 

Further information can be found here.

How will my studies be affected?

We recognize that students will be concerned about the possible impact of coronavirus on their studies, and on forthcoming exams. We have been working intensely on a model for delivering lectures and other face-to-face education activities remotely.  

Scheduled teaching and learning activities are to be delivered online from Monday 23 March 2020 onward. Where there are certain exceptions, your course team will contact you. Please see here advice and guidance on remote learning.

Assessment processes play a key role in the graduation and progression of our students, which remain priorities. We are working through details of arrangements for assessments and coursework. However, we will not be requiring students to take assessments on site this academic year.

What is the latest on clinical placements?

All universities offering clinical courses are facing the same challenge of how to ensure continued student access to clinical placements. And each university also has to accommodate local factors in making decisions.

Your programme teams have been working hard to consider how to approach this at St George’s, and we wanted to share the following update:

  • Clinical placements remain suspended in these unprecedented times while clinical services are so stretched and all the signs are that they will continue to be so for at least some weeks. This suspension also applies to GP placements. We are all also currently advised to reduce non-essential face to face interactions.
  • Alternatives to clinical placements are being developed by programme teams to help students to graduate and progress. Your course teams will be in touch as new materials are made available. Please be patient and wait for further course-specific communications.  
  • The suspension will be reviewed after Easter (Monday 20 April 2020) in the first instance, and on a rolling basis thereafter (please note the specific advice for international students below).
  • Should the national situation change significantly after that, clinical placements may be possible for selected cohorts and providers. Decisions will be informed by student and patient safety, priorities to enable students to progress and graduate, and local service demands.
  • Students will be given at least two weeks’ notice of a placement opportunity. This may vary between courses and cohorts depending on these factors. 

Please note, the Physician Associate Studies programme team is continuing to work on their approach to clinical placements and will be in touch with specific information for their students soon.

Kingston University midwifery students who are based at St George's should contact Georgina Sims for questions concerning clinical practice.

I am an MBBS student – what should I do about my elective?

We know that for a considerable and growing number of MBBS students, overseas electives have already been cancelled due to FCO advice, withdrawal of the opportunity by the host country or institution, or new visa restrictions. We recognise that in the current environment, reorganising electives in the UK is not viable. For this reason, we have made the completion of the elective attachment voluntary for this academic year. 

The course team are exploring alternative activities that may be of value for your preparation for practice and future career during the elective period. You will remain St George’s MBBS students during this period, and it is important we know your plans are able to contact you. 

Can I volunteer, or work for the NHS in another capacity?

We are proud that so many of you have asked about helping the NHS as it deals with the greatest public health challenge we have faced in the UK in a century. Thank you for your tremendous commitment to serving our community.​  ​ 

We are in detailed discussions with the NHS and relevant national bodies about how we can facilitate opportunities for you to volunteer to support the delivery of healthcare at this time of intense pressure.​  ​ 

Opportunities that we share will be in the area local to St George’s. In line with the current government guidance, we do not encourage you to travel. If you are no longer in the vicinity, please do not return to St George’s to volunteer. There may be the chance for you to support NHS provision in your current location.​  ​ 

Priorities for us are to minimise any risks to your safety, ensuring that you receive appropriate training for any role you take on and that you have access to any protective equipment you need. Alongside, we must ensure that you are able to progress with your education. We would not consider volunteering as mitigating circumstances in relation to your studies.​  ​ 

Over the coming weeks, we expect it to become clear how different groups among our student community can offer their time and skills to the NHS. Information about how to do so will go out to cohorts as details are finalised. Students should only volunteer if they are confident that they can fit this around any ongoing teaching, learning and assessment commitments.​  ​ 

No one should volunteer who is considered at higher risk of developing severe symptoms from Covid-19, including those with a relevant underlying condition, who are on certain drugs that affect the immune system or who are pregnant.​

With respect to MBBS students specifically, please see the advice below. 

Final Years: A priority for all medical schools and the NHS is graduating our final year students. You should continue preparing for your exams. We are in discussions with some local trusts about possibilities after you graduate. We are also waiting for national guidance to be agreed which is in development with input from the Medical Schools Council, the British Medical Association and others.   

Earlier years: You are still full-time enrolled students of St George's. If you feel you can help in the current situation without compromising your learning, that is of course your decision to make. There may be many opportunities local to you e.g. supporting elderly or vulnerable neighbours, that are just as important, and not associated with the risks to you that working in clinical settings would currently pose. We are committed to your safety and do not recommend that any student attends a clinical setting where appropriate protective equipment is not available. We also need to think beyond the immediate few weeks, and support your progression through the course to ensure the longer term supply of doctors. 

This topic is being discussed at a senior level in relation to all St George's and Joint Faculty students. Please be patient and await updated guidance.

What technologies do I need to engage with online teaching and learning?

To engage with online teaching and learning, you will need a combination of the following: internet connection; web-enabled device (PC/laptop/tablet/phone); audio playback (most devices have this built in); headphones or headset.  

Scheduled teaching and learning activities are to be delivered online from Monday 23 March 2020 onward. Where there are certain exceptions, your course team will contact you. Please see here advice and guidance on remote learning. To ensure that you are prepared for this and that you have the available resource and support, please find here (to link to the attached guide for students) guidance that has been prepared for you. Within Canvas, we have created a dedicated support area for students on where you can learn more and view instructions on how to access these technologies, please visit here for details. 

Students are encouraged to use their laptop or smartphone to access teaching and learning activities online. A large proportion of students already have access to St George’s Tablets via a loan option. A limited number of tablets are available for loan so students who require a tablet can visit the Library Desk as soon as possible to request one. 

If you have not done so already, please download the Canvas app for students for tablet and smartphone from the Apple App Store or Google Play store.  

Do continue to look out for specific messages from your lecturing staff and/or course directors about specific activities that may be delivered remotely. If you have any specific technology-related support requirement, please contact LTS@sgul.ac.uk. Please include a link to the page where you are encountering a difficulty as well as the name and year of your course.

I need more support on how to access teaching and learning online, who should I contact?

Access to online content will continue in the usual way via Canvas and Panopto. If you have not done so already, please download the Canvas app for students for tablet and smartphone from the Apple App Store or Google Play store. On a computer use Google Chrome, Mozilla Firefox, Edge or Safari and visit Canvas. Log in with your usual student id (email) and password. Within Canvas, we have created a dedicated support area for students on where you can learn more and view instructions on how to access these technologies, please visit here for details. 

Please contact LTS@sgul.ac.uk and someone will contact you as soon as possible.  Please include a link to the page where you are encountering a difficulty as well as the name and year of your course.  

We are also adding new guidance on the existing student support page on Canvas, you can access this here 

Can I claim a refund for travel booked as part of my studies?

As of 17 March 2020, current FCO travel advice is that people should avoid all non-essential travel outside of the UK for 30 days from 17 March 2020. If your planned trip was within this time frame then we would advise that you cancel it and claim any non-refundable costs under St George’s, University of London’s insurance policy.

If the meeting or conference you were due to attend is outside this period but has been cancelled (including the host institution for your elective cancelling your visit), then you should also be able to claim for any non-refundable costs under St George’s insurance policy.

The claim form can be found here (PDF) St George’s, University of London’s certificate number is UM177/17. You will need to detail the reason for the cancellation in the travel details section on page two (e.g. conference cancellation, travel outside the UK now advised against by FCO).

If you choose to cancel your travel for any other reason, then you are unlikely to be covered by St George’s insurance for any costs incurred.

Claims should be submitted via email to claims@umal.co.uk and any queries can be sent to finance on finance@sgul.ac.uk
I’m an international student, what should I do?
St George’s fully understands that those international students who want to return home, should do so, given the uncertainties of the coronavirus pandemic. 

If you do decide to leave the UK, please be assured we will be as flexible as possible in supporting any students in relation to clinical placements, assessments, and progression. For any students impacted by the ongoing travel restrictions, we are confident that there will be solutions when they are able to return to on-site activities.
I’m a PhD or MD(Res) student with a viva scheduled. Will that go ahead?

Yes, arrangements can be made for your viva to take place remotely. 

Is the Library open?

The Library and computer rooms are closed. However, Library staff are now working remotely and will continue to support the information needs of all our students, staff and NHS staff between 9am and 5pm from Monday to Friday. 

Please check the website at www.library.sgul.ac.uk or email the team via library@sgul.ac.uk for any query you may have relating to the provision of, or access to, information. They will get back to you as soon as possible.

Go to this page for more Covid-19 updates related to the Library.

Is the Student Life Centre open?

Due to the current situation with COVID-19 impacting the UK and the rest of the world, the Student Life Centre will be managing all queries remotely via email and telephone.

Please contact us between our usual hours of 9am-5pm via

If you need face-to-face help accessing our services, please visit the Library who will be able to provide support.

What’s happening to Students’ Union facilities?

As of Tuesday 17 March the Students’ Union bar is closed. This includes both the bar’s trading activities and the seating area attached to the bar. As of Wednesday 18 March, the Students’ Union shop will be shut until further notice. Further details are available on the Students’ Union website. 

What’s happening to the Robert Lowe sports centre?

The sports centre will be closed from Monday 23 March. 

I am currently staying in Halls, what should I do?
As of 27 March, the Government’s advice is that students remaining at university in England should now stay where they are and not attempt to travel. If students are living in student halls, or private rented accommodation, they should remain there and stay indoors while current restrictions are in force.
I have returned home so no longer need my room in halls. Will I be charged for further accommodation fees?

The following advice was shared with halls residents on 27 March. 

Please notify us via accommodation@sgul.ac.uk if you wish to end your contract and, if so, you will not be invoiced for the final rent payment due at the end of April. If you have left belongings in your room, please let us know in your message and we will discuss arrangements for collection or storage of your belongings separately. If we do not hear from you, we will assume that you wish to retain your room and we will invoice you as normal.
I am a student affiliated with the Joint Faculty. Which guidance should I follow – St George’s, University of London advice or Kingston University’s?

Staff and students should follow the guidance for whichever site they are either based at or attending during the day, eg if you feel unwell on-site or need to notify other staff of contact with someone diagnosed with Covid-19 while on the St George’s site, this guidance should be followed.

I am a student, if I do fall ill or need to self-isolate, what should I do about my...
  1. lectures and tutorials?

  2. deadlines?

  3. assessments?

  4. placements?

 

If you are ill, your well-being is the over-riding priority and you should not be concerned about the impact on any learning or assessments. 

In that event, please email Student Services on coronavirusconcern@sgul.ac.uk. The Registry will contact your course team and you will be contacted regarding how you can best engage with your studies. 

Students wishing submit claims for mitigating circumstances during the current period, including those in relation to Covid 19 should do so in the usual way, details can be found on our Exams webpages.

Due to the current situation we are removing the requirement to provide medical evidence to support claims made for any assessment on or after 17 March until further notice or the end of the academic year, whichever is soonest.

 

What happens if my lecturers or tutors become ill, will teaching still take place?

Course teams are considering contingencies for the delivery of teaching and assessment.  We have been working intensely on a model for delivering lectures and other face-to-face education activities remotely.  

Scheduled teaching and learning activities are to be delivered online from Monday 23 March 2020 onward. Where there are certain exceptions, your course team will contact you.

We ask students to check their emails and Canvas for updates from their relevant programme team. 

What should I do if the University needs to close?

In view of recent developments, the University has decided that its education, research and administrative functions will all now operate online and remotely with immediate effect. The University is strongly supportive of all government guidelines and understands the urgent need for increased social isolation.   

This means that the University site will be closed until further notice to all students and all but essential staff. 

Scheduled teaching and learning activities are to be delivered online from Monday 23 March 2020 onward. Where there are certain exceptions, your course team will contact you.
What is the situation with Student Finance?

The Student Loans Company (SLC) is planning to make Term 3 tuition fee payments as scheduled and that you will continue to receive maintenance payments on the scheduled dates, whether or not campuses are closed or learning has moved online.

I’m a PhD student, what should I do?

We recognise the unique position of PhD students in relation to this advice and will be in touch with you directly with specific guidance.  

Could restrictions around travel or large gatherings affect events, teaching, assessments or graduation ceremonies?
As of Tuesday 24 March, everyone must stay at home to help stop the spread of coronavirus. 

This includes people of all ages – even if you do not have any symptoms or other health conditions. 

You can only leave your home: 

  • to shop for basic essentials – only when you really need to 

  • to do one form of exercise a day – such as a run, walk or cycle, alone or with other people you live with 

  • for any medical need – for example, to visit a pharmacy or deliver essential supplies to a vulnerable person 

to travel to and from work – but only where this is absolutely necessary 

This means that the University site will be closed until further notice to all students and all but essential staff. 

Scheduled teaching and learning activities are to be delivered online from Monday 23 March 2020 onward. Where there are certain exceptions, your course team will contact you.

We will also not be requiring students to take assessments on site this academic year.   

The University is already contingency planning for the changes to events, assessments and upcoming graduation ceremonies. Once decisions around changes to these activities have been made, further information will be uploaded to this website. 

I’m a student – what should I do if I am diagnosed with Coronavirus?

You should inform Student Services at coronavirusconcern@sgul.ac.uk. Student Services will notify your programme that you will not be in attendance. 

The University may require evidence of your diagnosis in order to authorise your absence.  

If you live in Horton Halls and can be picked up by private transport (eg by a parent or carer) to return to your family home, you should arrange this. If you are unable to return to your family home, please contact Student Services regarding how you can be supported during any quarantine period.  

I’m a student required to self-isolate. What should I do?

You should follow the guidance on the NHS website and from Public Health England.

Students who are required to stay in isolation should contact Student Services at coronavirusconcern@sgul.ac.uk to notify them of your absence as soon as possible. The University may require evidence that you have been instructed to self-isolate.

We recognize that students will be concerned about the possible impact of coronavirus on their studies, and on forthcoming exams. We have been working intensely on a model for delivering lectures and other face-to-face education activities remotely. Scheduled teaching and learning activities are to be delivered online from Monday 23 March 2020 onward. Where there are certain exceptions, your course team will contact you. Please see here advice and guidance on remote learning.

The Government’s advice is that students remaining at university in England should now stay where they are and not attempt to travel. If you are living in student halls, or private rented accommodation, you should remain there and stay indoors while current restrictions are in force.

If you live in Horton Halls
      Please...
      1. stay in your room in halls with the door closed, only using the kitchen when necessary
      2. avoid using the kitchen at the same time as other residents and clean the area thoroughly once you have prepared your meal
      3. take your meals back to your room to eat
      4. use your own cutlery and use a dishwasher to clean and dry your used crockery and cutlery.
Students staying in halls can also find further guidance here.
If you live in another hall of residence
  • Students should follow the guidance given by their hall of residence (for example, if you are living at Furzedown Student Village, or any other private accommodation provider).
If you live in shared accommodation (ie a house share with other students)
Please...
    1. stay in your room in halls with the door closed, only using the kitchen when necessary
    2. avoid using the kitchen at the same time as other residents and clean the area thoroughly once you have prepared your meal
    3. take your meals back to your room to eat
    4. use your own cutlery and use a dishwasher to clean and dry your used crockery and cutlery.
Live at home
  1. Students who are required to stay at home should contact coronavirusconcern@sgul.ac.uk as soon as possible.
  2. If you live at home, please follow the guidance on the NHS website and from Public Health England.
Can I take time out of my PhD to help with coronavirus testing or clinical work?

We can consider a special Interruption of Studies (IoS) to pause your PhD while you volunteer with the approval of your Supervisor. However, there are possible restrictions from grant funders and stipend implications you need to consider. Please contact your supervisor and the Graduate School to discuss.  

MRC LID students may consider the option of using a funded Placement for this work (if they have not done one already) but this would require approval of the DTP Board.

Are new ethical approval applications being accepted for student projects? 
The St George’s, University of London Research Ethics Committee (SGREC) is keen to facilitate student research as much as possible during this uncertain time. Please read our updated guidance for student research project approval to find out more.

Visas and immigration

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I’m worried about my Tier 4 visa if I self-isolate or return to China or an affected area. Who can I speak to for advice?

If you are a student and concerned about your visa, please contact the International Advising Team for advice. You can contact them on + 44 (0)20 8715 2636/ 1981. 

I am due to start at the University and I am having difficulties obtaining my visa. What should I do?

New students concerned about obtaining or renewing their visas should contact the International Advising Team. Where there are delays in obtaining your visa, the University will assess your situation on a case by case basis, to determine whether you can start your programme a bit later. 

I am a Chinese national in the UK and my visa is due to expire soon – what should I do?

The Home Office has published immigration guidance for Chinese nationals whose visa has recently expired or is about to expire.   

If you are a Chinese national in the UK and have been compliant with the conditions of your visa prior to the coronavirus outbreak, your leave will be automatically extended to 31 March 2020 if your visa has an expiry date between 24 January 2020 and 30 March 2020. You don’t need to do anything to get this extension. 

This also applies to Non-Chinese, non-EEA nationals in the UK normally resident in China. 

The Home Office has a dedicated coronavirus immigration helpline if you have any questions or wish to discuss your circumstances and arrange an extension: 

  • telephone: 0800 678 1767, open 9.00am to 5.00pm, calls are free of charge
I hold a Tier 2, Tier 4 or Tier 5 (GAE) visa. Will my visa be affected if I am unable to attend work/study due to illness?

The Home Office recognises that the current situation is exceptional and have confirmed that sponsors do not need to report student or employee absences related to coronavirus which they have authorised. This will be kept under review, especially if a student’s length of absences means a potential repeat of a period of study becomes necessary.   

Where can I get further information about my immigration status?

The UK government has released immigration guidance for Chinese nationals, and others, affected by the Coronavirus travel restrictions.  

A Coronavirus Immigration Helpline, and email address, also went live on 18 February 2020, for immigration enquiries related only to Coronavirus: 

  • Telephone: 0800 678 1767, open 9.00am to 5.00pm. Calls are free of charge; 

  • Email: CIH@homeoffice.gov.uk

Further advice and updates are also available on these sites: Public Health England, the Foreign and Commonwealth Office, the World Health Organisation and the Centers for Disease Control and Prevention

What should I do if I have worries related to Covid-19 (Coronavirus)?  

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I’ve experienced bullying or abuse related to Covid-19 (Coronavirus). Who can I talk to?

If students feel they have experienced any form of harassment due to coronavirus, we would encourage them to report it in line with the St George’s Dignity at work and study policy and the institution’s stance on Bullying and Harassment

If you have been subject to any bullying or harassment outside of the University, you may also contact the police to report a hate crime. 

What support is available if I am feeling anxious about family or friends who may be affected by the virus? 

If students would like to talk confidentially to someone, St George’s, University of London has a counselling service that can be contacted by email or 020 8725 3625. 

Students can seek advice from a Personal Tutor, Student Union Vice-President (Education and Welfare) or Student Union Welfare Advisor. 

Students can also access Big White Wall, an online support service through which you can access emotional support 24 hours a day, 7 days a week. Big White Wall is a safe and anonymous online space where can students can seek support.

Go to bigwhitewall.com and use your university email address to join. The email address is only used to confirm that you have free access and students can then pick an anonymous username which then becomes your identity on Big White Wall.

Will the Counselling Service continue to offer appointments?

The Counselling Service staff will be continuing to offer sessions remotely.  The booking chart will not be available and there will be no Open Sessions for the moment. 

For students who already have a named counsellor

Some counsellors are working remotely from the 16 March and will get in touch if you have a session booked. Please contact your named counsellor if you are unsure or have not heard from them. You will need to download Skype for Business onto your computer/laptop or it is possible to have a phone session. All students and staff are entitled to Skype for Business as part of Office 365.

Please contact the counsellor you have been seeing by their individual email address. The counsellors are:

If you have not been to counselling at the SGUL Counselling Service previously

We still want to hear from you. Please send an email to counselling@sgul.ac.uk and we will be in contact as soon as we can to take a referral from you. Please note we are not a crisis service but will check this email at least once a day. 

This is a difficult time and may be unsettling and distressing. Please continue to look after your mental health as well as your physical health. Please see the link to ‘MIND’ below which offers some useful suggestions: Coronavirus and your wellbeing

Communications and updates

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Where can I expect to receive updates on coronavirus from the University?
  • We will be keeping in touch with you as the position evolves with any urgent messages and regular updates.
  • This FAQs page will continue to be updated regularly. Please refer to this page in the first instance for answers to any questions you might have. There is also an online form you can use to ask any questions not covered in the current advice. 

 

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