Support Services in the Library

The Library Helpdesk is located at the entrance to the library. Here you can obtain help with general library enquiries.

Library staff are available at the Helpdesk from Monday to Friday, 8am to 6pm. Outside of these hours, the desk is staffed by the security team.

The library offers an 'On Call' Librarian service  for on-the-spot help and advice for finding articles, accessing resources and for guidance on referencing. 

The service runs from 10am to 2pm, Monday to Friday when the Library is open. Just ask at the Library Helpdesk to speak with the 'on call' librarian and you can meet a member of the team to discuss your queries.

Please note, that , service hours are subject to change depending on the time of year and staffing levels so please check in advance if you are making a special visit by phoning the Library Helpdesk on 020 8725 5466 (Monday to Friday, 10am to 2pm).

For literature searching and learning how to use the databases, please also see our training pages or contact your liaison librarian.

Liaison librarians can work with you to navigate academic healthcare information, develop and define your research topics, create optimal literature search strategies and manage your references.

Contact your liaison librarian to make an appointment. 

Although no longer based in the Library, the Academic Success Centre (ASC) offers appointment based face-to-face support for a range of study issues, including effective study strategies, writing academic assignments, and English language help.

Please visit the ASC page in Canvas for more details, including opening hours and how to book an appointment.

Support for Microsoft Office is available via our IT Trainer. Email: ITTraining@sgul.ac.uk to find out how to book an appointment.

The Learning Technology Services (LTS) team provides operational support and training to staff and students regarding the use of several technologies used to support teaching and learning across all courses.

Key technologies we support include:

• Canvas
• Mentimeter voting tool
• Myprogress e-portfolio
• Panopto lecture capture
• Turnitin.

 

Visit the LTS section of the website for more information.

IT support staff can provide advice or help with passwords, laptops, mobile devices, Wi-Fi etc. on a drop-in basis at the IT Helpdesk located in the ITAV Support office, corridor 10, Jenner Wing. Opening times are Monday to Friday, 12pm to 2pm.

If you have a problem which is more pressing, or wish to make an appointment to see one of the team in person at a time more suited to you, please email the ITAV support team.