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The Quality and Partnerships Directorate (QPD) provides effective and focused leadership in the management and enhancement of educational quality across the university. It also provides leadership for, and oversight of, all work in relation to academic partnerships, including collaborations with current partners and potential and developing partnerships arrangements.

The QPD has a particular responsibility for St George’s, University of London's quality assurance framework and for ensuring that St George’s approach is compliant with the regulatory requirements, including those set out by the Quality Assurance Agency and professional, statutory and regulatory bodies.

As part of its work, the QPD manages the Erasmus+ student and staff mobility programme at St George’s, serving as the designated contact of the UK Erasmus+ agency and supporting applications.

QPD has an institution wide responsibility for operational excellence by working with the Chief Operating Officer on designing and delivering Operational Excellence Projects that are aligned to the needs of the organisation and delivering the operational plan. QPD undertakes business process reviews and mapping, and develops and implements associated changes across the University that improve operational efficiency, organisation and management. Incorporated into any change is a process to ensure service quality is monitored and enhanced.

Within the university, the QPD is a resource for all staff on matters of quality and partnerships and provides a range of support activities across the organisation.

The QPD team

Professor Rachel Allen, Academic Lead for Quality and Partnerships
Telephone: 020 8725 5993

Derek Baldwinson, Director of Quality and Partnerships
Telephone: 020 8725 5996

Soosan Atkins, Head of Operational Excellence Projects
Telephone: 020 8725 2742 

Glen Delahaye, Quality Assurance & Enhancement Manager
Telephone: 020 8725 2328

Amal Awadh, Quality and Partnerships Officer
Telephone: 020 8266 6791


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