Website accessibility statement in line with Public Sector Body (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This statement applies to both the Alma website and its associated mobile application. For a detailed assessment on the platform’s accessibility, please visit the Alma platform’s Accessibility Statement and voluntary product accessibility template (VPAT).
The Alma website is run by St George’s, University of London, using the using the 3rd party Ex Libris Alma platform. We want as many people as possible to be able to use this website. For example, that means Alma users should be able to:
- navigate most of the web application using a keyboard only
- listen to most of the web application using a screen reader
- navigate most of the web application using speech recognition software
- zoom in up to 200% using browser tools without losing any text
- control the density of the display across the system
Customising the website
AbilityNet has advice on making your device easier to use if you have a disability. You can access this advice by visiting their website here.
How accessible is this website?
The ExLibris Alma web application is partially compliant with the Web Content Accessibility Guidelines v2.1 AA standard, due to the non-compliances listed below. The ExLibris Alma team is continually addressing major accessibility issues as part of our annual audit and fix cycle.
The ExLibris Alma mobile App is supplied by the 3rd party ExLibris and the accessibility of the technical infrastructure and user interface is the responsibility of the 3rd party supplier. The accessibility of the content is the responsibility of St George’s, University of London and we are actively working to increase the accessibility and usability and in doing so adhere to the available standards and guidelines.
How accessible is the mobile app?
We want as many people as possible to be able to use ExLibris Alma Mobile and/or Alma Mobile 2 mobile apps.
In the Apple iOS and Android devices, you can use the built-in:
We recommend the following device and assistive technology combinations for the best user experience - TalkBack for Android and VoiceOver for iOS (iPhone and iPad).
What to do if you cannot access parts of the ExLibris Alma website or mobile app
We are always looking to improve the accessibility of the ExLibris Alma website and mobile app. If you need information on parts of the ExLibris Alma website/app or resources in a different format like accessible PDF, large print or need subtitles for videos etc, please contact email@example.com and we will endeavour to respond to you within 5 working days outside of our scheduled University closure days.
Reporting accessibility problems with this website
Reporting your experience will help us further enhance the accessibility of the ExLibris Alma website/app.
We continue to work with the owners of the ExLibris Alma website in making further improvements and enhancements to their accessibility features based on feedback from our users.
Please let us know if you encounter any problems, or if you find any of our features particularly useful. If you find any problems that are not listed on this page or think we are not meeting accessibility requirements, contact firstname.lastname@example.org
When contacting us, please provide:
- Page URL (web page address)
- Issue encountered (and if on mobile or desktop)
- Any particular software or assistive technology being used (for example browser, screen reader)
If you need any help in reporting your difficulty with the website, please read the World Wide Web Consortium (W3C) guide 'Contacting Organisations about Inaccessible Websites'.
Contacting organisations about inaccessible websites
There is additional government advice on contacting websites to report accessibility issues and what your rights are.
Reporting an accessibility problem on a public sector website
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with how we respond to your complaint, please contact the Equality Advisory and Support Service (EASS) directly.
Contact details for the Equality Advisory and Support Service (EASS)
Technical information about the ExLibris Alma website and mobile app’s accessibility
St George’s, University of London is committed to making all websites hosted at the University accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This ExLibris Alma website is partially compliant with the Web Content Accessibility Guidelines 2.1 AA standard, due to the non-compliances listed below.
The full guidelines are available at:
Web Content Accessibility Guidelines version 2.1
Non accessible content
When navigating Alma using only a keyboard, please note that:
- In some forms, the location field includes collapsed sections which expand automatically; the user can’t bypass this list and skip to the next collapsed section when using the keyboard.
- In some screens, the Escape key doesn’t close the screen; the user must use the Cancel/Close control.
- In date fields, the date picker can’t be accessed using a keyboard. We recommended that you enter the date as text.
Alma is designed to be responsive. Due to the large amount of information displayed on each page, however, the system is optimized to work with computer screens, laptops and tablets with landscape orientation.
How we tested this product
ProQuest’s testing methodology for the ExLibris Alma platform is provided in the Alma platform’s Accessibility Statement.
What we are doing to improve accessibility
We are continually improving the user experience for everyone and applying the relevant accessibility standards. We will be reviewing resources and test for its accessibility compliance on a regular basis. Further support, guidance and training will be provided to all staff who are involved in creating resources for this website and also to increase awareness of accessibility and our responsibilities. For third party products where we are not in control of the content or user experience, we will continue to liaise with the provider to ensure that improvements are being made.