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Wellbeing and support

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Support for students

We are committed to supporting all of our students regardless of circumstances.We know that the current situation with Covid-19 is a particularly worrying time for some of you and may impact on your health and wellbeing. Staff at St George’s are still working and wish to support students even if this is done remotely.

  • The Student Life Centre is still available remotely for practical needs (studentlifecentre@sgul.ac.uk  or 020 8266 6344)​
  • The Counselling Service are offering remote appointments. To arrange an appointment, please email counselling@sgul.ac.uk ​
  • Support from the Students’ Union is also being offered remotely by Lon Teija (Welfare Advisor) and Beth Ward (Students’ Union VP for Welfare). Check updates at https://www.sgsu.org.uk/covid/ for ways to get in touch and to find out more about Students’ Union support. ​
  • If you have been seeing Occupational Health for any reason, they will also continue to offer appointments by phone. ​
  • You can contact your personal tutor. Please note that many of our personal tutors are also clinicians who may be pulled into support the NHS at this time of intense pressure on their services. Each programme team should be in touch with advice on the situation within your course. They will support you if a temporary tutor needs to be assigned. 
  • As well as your usual social media accounts, you can use university online tools for online chats (e.g. Big White Wall and Student Minds) ​

In addition to University services and tools, there is also a lot of advice available through various media about how best to look after your health and wellbeing during the pandemic. The resources listed below offer good quality advice.

Support for staff

If staff would like to talk confidentially to someone, St George’s, University of London has a counselling service that can be contacted by email or 020 8725 3625. 

The Confidential Care Employee Assistance Programme will be continuing to provide their telephone service during this time. If you would like to use the service, please follow these instructions:

Email assist@cic-eap.co.uk and include the following information:

  • name
  • organisation
  • contact phone number
  • the best time to receive a return a call (preferably with a 2 hour time window)
  • a brief sentence on the reason for calling.

If you are a member, the British Medical Association provides confidential counselling which is available 24 hours a day, 7 days a week on 0330 123 1245. 

In addition to University services and tools, there is also a lot of advice available through various media about how best to look after your health and wellbeing during the pandemic. The resources listed below offer good quality advice.

Health advice

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What is coronavirus?
  • A coronavirus is a type of virus. As a group, coronaviruses are common across the world. Covid-19 is a new strain of coronavirus first identified in Wuhan City, China in January 2020.

  • The incubation period of Covid-19 is between 2 and 14 days. This means that if a person remains well 14 days after contact with someone with confirmed Covid-19, it is unlikely that they have been infected.

What are the symptoms of coronavirus?
  • Common symptoms of coronavirus include a cough, a high temperature, shortness of breath, a loss or change to your sense of smell or taste. But these symptoms do not necessarily mean you have the illness.

  • The symptoms are similar to other illnesses that are much more common, such as cold and flu.

What precautionary measures can help stop the spread of the virus?
Stay alert

We can all help control the virus if we all stay alert. This means you must:

  • stay at home as much as possible
  • work from home if you can
  • limit contact with other people
  • keep your distance if you go out (2 metres apart where possible)
  • wash your hands regularly.

Do not leave home if you or anyone in your household has symptoms.

These measures must be followed by everyone.

Separate advice is available for individuals or households who are isolating, and for the most vulnerable who need to be shielded.

Further NHS guidance can be found here.

Please refer to the relevant guidance for students and staff for further advice on what you should do to let the University know.

What should I do if I think I may have the Covid-19 virus?

Continue to stay at home if you have either: 

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature) 

  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual) 

To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home. 

NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do. 

You can also find the latest guidance or order a test to see if you have coronavirus on the NHS website

Advice is available for individuals or households who are isolating, and for the most vulnerable who need to be shielded

See also additional guidance for what action staff and students should take to inform the university in this instance.

What should I do if I live with someone who is self-isolating?

Continue to stay at home.

To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home. 

NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do. 

Further NHS guidance can be found here  

Advice is available for individuals or households who are isolating, and for the most vulnerable who need to be shielded.

I need to self-isolate. What should I do?

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What does self-isolation mean?

The Government has introduced new advice on when you should stay at home.

Self-isolation is for: 

  • people with symptoms that may be caused by coronavirus, and do not require hospital treatment, who must remain at home until they are well 
  • those living in households with someone who shows symptoms that may be caused by coronavirus.

If you are feeling unwell with either:  

  • a new continuous cough   
  • a high temperature   

You must stay at home and you should remain at home for at least seven days.  

If you live with other people, then all household members should stay at home for at least 14 days, to avoid spreading the infection outside the home.  

Similarly, if someone else in your household displays symptoms, you yourself must stay at home for 14 days.   

This means you need to stay indoors and avoid contact with other people. 

But, if anyone in your home gets symptoms, they should stay at home for 7 days from the day their symptoms start. Even if it means they're at home for longer than 14 days.

It is important to follow the advice for the whole period. 

Information on how to self-isolate can be found here

You will also need to self-isolate for 14 days if you have had contact with a confirmed case of Covid-19. You can find more information on staying at home from NHS111.

You can find the latest guidance or order a test to see if you have coronavirus on the NHS website

Someone else in my household has symptoms of Covid-19 - what should I do?

If someone you live with has Covid-19 symptoms, then all household members should stay at home for at least 14 days, to avoid spreading the infection outside the home. 

After 14 days, anyone you live with who does not have symptoms can return to following the guidance on when it is appropriate to leave your household.  

But, if anyone in your home gets symptoms, they should stay at home for 7 days from the day their symptoms start. Even if it means they're at home for longer than 14 days.  

If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days.

 If you have to stay at home together, try to keep away from each other as much as possible. 

Further NHS guidance can be found here.

 

I’m a student – what should I do if I am diagnosed with Covid-19?

For students, you should inform Student Services at coronavirusconcern@sgul.ac.uk as soon as possible. Student Services will notify your programme that you will not be in attendance.

The university may require evidence of your diagnosis in order to authorise your absence.  Please ensure you have spoken to NHS111 before notifying us.

You can find the latest guidance or order a test to see if you have coronavirus on the NHS website

The Government’s advice is that students remaining at university in England should now stay where they are and not attempt to travel. If you are living in student halls, or private rented accommodation, you should remain there and stay indoors while current restrictions are in force.

As a Horton Halls resident, if you or someone in your flat develops a fever or cough, you should contact coronavirusconcern@sgul.ac.uk to let the Student Services team know. There is specific guidance for those who are required to self-isolate, which you will receive if this applies to you. Students staying in halls can also find further guidance here.

We recognize that students will be concerned about the possible impact of coronavirus on their studies, and on forthcoming exams. We have been working intensely on a model for delivering lectures and other face-to-face education activities remotely. 

Scheduled teaching and learning activities are to be delivered online from Monday 23 March 2020 onward. Where there are certain exceptions, your course team will contact you. Please see here advice and guidance on remote learning.

 

I’m a student and I need to follow the government's 'stay at home advice'. What should I do?

You should follow the guidance on the NHS website and from Public Health England. Students who are required to stay in isolation should contact Student Services at coronavirusconcern@sgul.ac.uk to notify them of your absence as soon as possible.

The University may require evidence that you have been instructed to self-isolate.

We recognize that students will be concerned about the possible impact of coronavirus on their studies, and on forthcoming exams. We have been working intensely on a model for delivering lectures and other face-to-face education activities remotely. Scheduled teaching and learning activities are to be delivered online from Monday 23 March 2020 onward. Where there are certain exceptions, your course team will contact you. Please see here advice and guidance on remote learning.

The Government’s advice is that students remaining at university in England should now stay where they are and not attempt to travel. If you are living in student halls, or private rented accommodation, you should remain there and stay indoors while current restrictions are in force.

If you live in Horton Halls
Please...
  1. stay in your room in halls with the door closed, only using the kitchen when necessary
  2. avoid using the kitchen at the same time as other residents and clean the area thoroughly once you have prepared your meal
  3. take your meals back to your room to eat
  4. use your own cutlery and use a dishwasher to clean and dry your used crockery and cutlery.

Students staying in halls can also find further guidance here.

If you live in another hall of residence 

Students should follow the guidance given by their hall of residence (for example, if you are living at Furzedown Student Village, or any other private accommodation provider).

If you live in shared accommodation (ie a house share with other students) 
  1. If you can, arrange to be picked up by private transport (eg by a parent or carer) and taken home
  2. If you are unable to go home:
    1. stay in your room with the door closed, only using the kitchen when necessary
    2. avoid using the kitchen at the same time as other residents and clean the area thoroughly once you have prepared your meal
    3. take your meals back to your room to eat
    4. use your own cutlery and use a dishwasher (if available) to clean and dry your used crockery and cutlery; if this is not possible, wash them by hand using detergent and warm water and dry them thoroughly, using a separate tea towel.
Live at home
  1. Students who are required to stay at home should contact coronavirusconcern@sgul.ac.uk as soon as possible to let the University know and so Student Services can contact your course team.
  2. If you live at home, please follow the guidance on the NHS website and from Public Health England.
I am a member of staff and need to self-isolate even though I feel well enough to work. What arrangements should I make?

If you have recently been in contact with a confirmed case of  Covid-19, you should self-isolate and contact NHS 111. This means you should remain at home.

 

You should call your manager and inform them that you are self-isolating and the reason for your self-isolation. If self-isolating we would normally require that, if you are well enough to do so, you should work from home. You should discuss arrangements for working from home with your line manager, who may, if necessary, ask you to undertake alternative duties from home (eg if you cannot access a specific system at home).

If you self-isolate and your work cannot be undertaken at home you should discuss this with your line manager. In some cases, you may be asked to undertake alternative duties from home.

If it is not possible to work from home during self-isolation this will be treated as sick leave and should be recorded as such. A period of self-isolation of up to 14 calendar days will be paid according to the usual sick pay entitlements. Payment for a period of self-isolation of more than 14 days, where the individual is not unwell, will be at the discretion of St George’s.

More information on self-isolation is available here.

At the end of a period of self-isolation you should contact the Occupational Health Unit on 020 8725 1633/1622/0460 to confirm that you may return to work.

 

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