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Together we make positive change

Listening to you is at the heart of any changes that are made at St George’s. The results of student surveys, student-staff liaison groups and various focus groups that take place across the institution lead to improvements in all areas of the University to enhance your experience. 

What have we improved as a result of student feedback?

It is important that you know your feedback is taken seriously and that we, as a University, share a response on what enhancements have been made. Below are recent examples of changes that have come about because of the views and opinions you shared with us.
Changes that have been made on your course will be communicated to you by your course team at the Student Voice events.

You said, we did

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Communication and sharing information with you
  • You said: information is not readily available and is hard to find.
    We did: transformed the St George’s website to make it easier to find important content; introduced the George’s Monthly, a student newsletter for University news and events.
Your campus estate
  • You said: we want more spaces to socialise.
    We did: funded a new games room in the Students’ Union; created more social space during the refurbishment of Hunter Wing; refurbished the post-graduate commons room.
  • You said: the lecture theatres are outdated.
    We did: built ‘The Curve’, a brand new 200-seater lecture theatre.

  • You said: The Self-Directed Learning (SDL) rooms aren’t open enough
    We did: The SDL rooms are now open 8am to 10pm, 7 days a week – 53 hours more per week than before
Your careers service
  • You said: there is not enough careers support or guidance.
    We did: doubled the careers service to provision available to students each week.
Your IT services
  • You said: there is nowhere to go to get help with IT issues.
    We did: opened an IT helpdesk in Jenner Wing, corridor 3, Monday-Friday from 12-2pm.

  • You said: Moodle is awkward, slow and not responsive on mobile devices
    We did: Replaced Moodle with Canvas – an intuitive, mobile-friendly Virtual Learning Environment

  • You said: Wifi signal is erratic in lecture theatres
    We did: Invested heavily in wifi infrastructure to provide a fast, reliable network in lecture theatres

  • You said: We want to be able to re-watch lectures online
    We did: Purchased Panopto to allow you to do this
Your library
  • You said: we don’t like renewing our books.
    We did: automatic renewals for books that have not been requested by other students.
  • You said: I can’t borrow enough books.
    We did: increased your loan limit to 15 items.
  • You said: printing is expensive.
    We did: introduced free printing for all students for the 2019/20 academic year.
Your welfare and wellbeing services
  • You said: we want more focus on mental health and student wellbeing.
    We did: recruited an Education and Welfare Support Officer in the Students’ Union; introduced Big White Wall which provides 24/7 mental health support; Invested in 16 new mental health first aiders.

 

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