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Last updated: 10th September 2020

Covid-19 Library Services Response

Please find below updates on our response to Covid-19 and information about remote access to resources and services. We will update this page regularly but please email us on if you have any questions.

University guidance

For more information and updates on the university’s response to the pandemic, visit the university’s coronavirus guidance page.

Library Opening Hours

In September, our opening hours will be 8am - 4pm, Monday to Friday.

Capacity is very limited with only 45 silent study spaces and 28 PCs available (with 2 additional PCs for NHS use).  Please note currently only the large silent space is open, there is no group space or discussion rooms available for group or personal study.

There is no direct access to print materials currently, but a click and collect service is available.

When you attend the library you will need to keep to the left to enable the flow of users. Social distancing is required in all spaces within the library and computer rooms, to facilitate this some desks will be closed and clearly marked and should not be used. Social distancing guidance can be found here.

Limited help is available from the Library Helpdesk at the front end and the library and computer rooms can only be used for silent activities.

Regular patrols will take place to ensure that users are adhering to guidelines. You can find  library usage guidelines on the university's Guidance for Students and Guidance for Staff  return to site pages.

The Library is also open to NHS staff registered with the library.

Due to limited capacity as a result of Covid-19 restrictions, there is currently no access to the Library for external members, including those on the SCONUL Access scheme and the University of London Libraries Access Agreement.

Please note services and access, based on a   Library User Risk Assessment, may change over time and this guidance will be reviewed and updated as needed. 

Keep an eye on this page or follow our Twitter account for more information.

Find information on:

Remote access to Library resources - students and staff

  • Online access to  electronic books and articles is always available to registered St George’s, University of London students and staff via Hunter, the library catalogue. Sign-in with your login details for access. Should you have any issues with your password, you can reset your password here.If you have any problems with this, please email  

  • This short video demonstrates  how to access resources remotely
  • Access to healthcare databases for literature searching is available via our databases A-Z list. Choose the relevant links for ‘off-site’ access and enter your login details for access.

  • We have created a list of  Online Teaching and Learning Resources where you will find a round-up of the key learning resources provided by St George’s Library, as well as ‘free’ resources that have been opened up by academic publishers at this time to support student learning, including increased access to e-books. 

  • We are in the process of adding permalinks to your module reading lists on Canvas, to give you easier access to our e-book collection. Not all current editions are available electronically, so occasionally we might link to previous editions.

  •  If you require an electronic version of a print book, please use our Suggest a Book form and we will seek access, where possible, dependent on availability and budgets. If a book or chapter you require is listed on a resource or reading list in Canvas, please ask your tutor to contact the library to request an electronic version.

    Any questions around student or staff access? Email 

Remote access to Library resources - NHS staff

  •  NHS staff can now request articles available from the St George's, University of London collections to be delievered by email, where you would normally need access via a library pc. Search for articles using Hunter, the library search tool, and submit your requests using the online form.

  • You can still sign up for a Library account here. When you set up an account, you will be able to ask for an NHS OpenAthens account, for access to journals, databases and ebooks to be created in your behalf and can sign-up to our NHS Library Newsletter for updates.

  •  To self-register for NHS OpenAthens, visit email if you need help with your NHS OpenAthens account.

  • Access to healthcare databases for literature searching is available via our databases A-Z list.. Choose the relevant links for  NHS staff access  and enter your NHS OpenAthens loging for access.

  • Access ejournals via the NHS Journals site, enter your NHS OpenAthens login to see a complete list of journals available.

  • E-book access, via NHS OpenAthens, is also available via Hunter, the library catalogue.

  • We have created a  "COVID-19 Resources LibGuide, where you can find a wide variety of clinical, educational and research-based coronavirus information updates.T
  • We will continue our provision of CARES (Clinical and Research Enquiry Service), a Librarian-led literature-searching services for all NHS and academic staff at St George's.  Send us your search requests via the CARES online form or email

  • NHS library users can continue requesting resources via InterLibrary Loan. We will endeavour to source your request, but please be aware that we can only supply journal articles electronically, as the British Library print collection is no longer available. To request a resource, please fill in this form (you will need a Library account to login).


Any questions around NHS access? Email

Click and Collect - Book loans service

From August, we are offering a ‘click and collect’ service to enable users to reserve print books from the library shelves and borrow them.

Please follow the steps below to reserve books. If you have any questions, please email

To reserve books:

  • Log in to Hunter. You will need your Library username and password. For students, you can reset your password yourself if you need to or contact For NHS staff, if you have trouble logging in, please call 020 8725 5466 Mon-Fri 8am – 4pm or email
  • Search for the book you wish to reserve remembering to use the drop-down menu to change the search criteria to ‘books and more’.
  • Once you have found the book you wish to reserve, click on ‘Check availability of print copies’.
  • Select ‘place hold’. Have a look at our Place a Hold video for more information.

 You will receive an email when the reserved item(s) become available. It may take up to 2 working days between placing your reservation and receiving the email informing you that your reservations are ready to collect.

You will have 7 days from the date of the email to collect your item(s).

To collect your books:

  • Make sure you have your SGUL ID card with you.
  • Please visit during staffed hours – Monday-Friday 8am-4pm.
  • The books will be shelved in paper bags in front of Blossom the Jenner cow-skin inside the Library.
  • The bag will have the last four digits of your ID (barcode) number and the first three letters of your surname written on it. The bags will be organised in alphabetical order.
  • Collect your bag and use the self-service kiosks to borrow the items – they don’t need to be removed from the bag.
  • Please sanitise/wash your hands and the self-service kiosks before and after use.

 Points to note:

You may only reserve ‘on-shelf’ items. Books currently on loan to other users are unable to be reserved at this time.

Books will only be held for 7 days from the date of your email. After this time, they will be returned to the shelves and will have to be requested again if still needed.

Loans and interlibrary loans

Your books should continue to auto-renew. All book  and tablet loans have been extended until the 31st August, with a view to extending further depending on the situation which should prevent anyone from accruing fines or needing to return their books during this time. 

It's possible to request journal articles, only,  via our interlibrary loan service as per usual, but all articles will be delivered electronically.  The British Library is now closed for print book loans and we are no longer able to process print book loan requests from their collection until furthur notice. For more details email

 Fines will not be charged at this time for any overdue items.

Library support and training sessions - what you can expect from us 

  • All face-to-face Library training sessions are suspended, in line with the University’s guidance but embedded training sessions, organised by tutors will continue online.

  • 1-2-1 appointments continue to be available; they will be delivered remotely on Microsoft Teams, email to arrange an appointment. The Research Enquiries Desk is closed until further notice, but we are able to offer the same support via email ( or, where feasible, personalised video tutorials and video conversation via Teams.

  •   We hope to resume our drop-in and bookable information skills workshops in Autumn 2020. These will be delivered online.

  • The Library module on Canvas  for students is a great place to get started and don’t forget about our Libguides- there are guides for NHS and University audiences. We are  also working on creating more online videos and tutorials. You can find our current videos on Youtube.

    Please rest assured that we will continue to be available to answer enquiries. Email your Liaison Librarian directly or send your question to

Support for researchers

Support for researchers who have question about open access, research data management and CRIS and SORA is available as usual by contacting us on our service emails of and . 1-2-1s are also offered on Microsoft Teams.

Covid-19 resources

 Many clinical, research and educational Covid-19 resources are available for free via our "Coronavirus Covid-19" filter on our A-Z database list and we have also developed a more detailed LibGuide on COVID-19 Resources,aimed at NHS staff, covering key guidance and updates.

Access to other librarires

Senate House Library  has launched a temporary remote registration service for e-resource access:

This will enable users from all Federal Member Institutions, including St George's, (unless requested otherwise) to register for e-resource access on a 4 monthly rolling membership without the need for staff intervention. It does require validation through your St George's, University of London email address.

Further updates 

Follow us on social media, on Twitter, Facebook and Instagram for further updates. We also publish blogposts regularly and will provide more information on how to make the most of the Library resources on there.

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