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You will see some changes on site, which we have implemented in line with our detailed institutional risk assessment (PDF) to minimise the risks of transmitting coronavirus. 

We have:

  • Put up signage for social distancing and established one-way routes on site. 

  • Followed the Government’s Covid-19 Secure guidelines to make the University’s work and study spaces as safe as possible.

  • Established socially-distanced teaching facilities, which will only be open when in use.

  • Provided specific flats in halls of residence where students can self-isolate, if needed. Supplies will also be made available to students self-isolating to minimise their contact with others.

Frequently asked questions

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Is the library open?

The library and computer rooms opened on 13 July. Only staff who are already working on site are allowed to use the library. Do not come on to site to visit the library if you have not been approved/asked to work on site.

From 3 August a click and collect service for print books is available – please check the library website for details.

From 1 September the library opening hours will be 8am-4pm.

Capacity for silent study and PC use is limited and no group space or discussion rooms are available for group or personal study.When you attend the library you will need to keep to the left to enable the flow of users. Social distancing is required in all spaces within the library and computer rooms, to facilitate this some desks will be closed and clearly marked and should not be used. Social distancing guidance can be found here.

Face coverings must be worn in the library.

Limited help is available from the Library Helpdesk at the front end and the library and computer rooms can only be used for silent activities.

Regular patrols are taking place to ensure that users are adhering to guidelines.

What are the guidelines for using the library and computer room?

When you attend the library you will need to keep to the left to enable the flow of users. Social distancing is required in all spaces within the library and computer rooms, to facilitate this some desks will be closed and clearly marked and should not be used. Social distancing guidance can be found here.

Whilst the library will be regularly and thoroughly cleaned, all users are encouraged to wipe desk space and PCs before use. Cleaning stations will be available in the library providing spray and wipes.  Printers should also be wiped down by users before use, cleaning stations are available in the computer room.

Face coverings must be worn in the library.

You should regularly wash your hands or use hand sanitiser from dispensers in the library. Eating in the library or computer rooms is not allowed, however drinks with lids are permitted.

Regular patrols will take place to ensure that users are adhering to guidelines.

Are resources still available online

Yes, we are still offering a huge range of electronic resources and don’t forget that we can help with your questions – just email

Full details of all our resources are on our web pages at:

What if the library is full when I arrive?

Capacity is currently very limited with only 45 silent study spaces and 18 PCs available (with one additional PC for NHS use). 

If you arrive and there are no spaces or PCs available you should not linger on site.  You will need to leave and come back another time.
Is the Student Life Centre onsite in the new term?

The Student Life Centre will offer a combination of remote and in-person services in the new term. In-person services are due to resume from 24 August. The 6th Floor Student Centre desks will continue to run a remote-only service.

Advice sessions, including disability, student finance and accommodation will continue to be held online in the new term. The Student Life Centre front desk will also continue to be available by phone and online, 9am to 5pm, during the week at or on 0203 897 2033.

The SLC front desk will be physically open for enrolment and induction activities and offer a limited in-person service during the rest of term.

To reduce contact, students are being asked to make letter requests and submit forms for completion online via our web pages or wherever possible.  These will be completed and returned electronically.

Please try to plan in advance if you have documents that require completion in hard copy. There may be a delay before we can safely handle your documents or return them to you.

Please note, we ask that everyone visiting the SLC in person wears a face covering and observes the social distance signage.

Can I use the Welfare Room?

The Welfare Room is located on H2 next to the Counselling Service and Pret a Manger. The room is used by parents to change or feed their children, by those needing to store and take specific medication, and by disabled students needing a quiet rest area. Access can be arranged via Students Union Office or by contacting the Student Life Centre.

We ask that only one user (or family group) use the Welfare Room at a time. Please observe and use the ‘occupied’ sign on the door.

Please use hand sanitiser and wipes provided.

Please don’t use the room if you are feeling unwell. There are alternative facilities for staff and students who become ill on site.

We ask that users prioritise others’ needs as well as their own and manage their time in the Welfare Room as efficiently as is comfortable. Please think twice before taking an extended rest in the room.

Which Students' Union facilities are open?
Students’ Union shop

The Students’ Union shop re-opened on Tuesday 18 August. The opening hours are 9am to 4pm, Monday to Friday.

There is a one way system for entering the shop, please follow the instructions in the signage provided. The capacity in the shop is reduced and there is a 14 person limit (including staff) allowed at any one time.

Face Masks must be worn in the shop at all times.

Hand sanitizer is provided outside the shop, please use this on your entrance and exit. 

Students’ Union Bar

The Students’ Union bar re-opened on Wednesday 26 August. The opening hours are Wednesday and Thursday, 5pm-10pm, and Friday, 4pm-10pm. 

For everyone’s safety, the Students’ Union Bar has strict guidelines for usage which are outlined below and displayed on the tables in the bar. Bar staff are ensuring that these are adhered to and breaches will not be tolerated. 

The bar is operating a table only service. Download the easy to use Hopt app to place your orders. 

The capacity in the bar has been reduced to enable social distancing and bar staff are monitoring this also. If you have any questions relating to the Students’ Union bar and provisions, please contact the Students’ Union, more information can be found here

Guidelines for usage
  • Entry to the bar is via the Boardroom corridor and exit is via the out of hours staircase, and the Students’ Union corridor.
  • The bar is available to small groups only, with a maximum of 6 people per group.
  • The bar is accepting walk ups only. Bookings will not be taken.
  • Contact details are collected upon entrance. Only one customer’s details are needed from any particular group.
  • All customers will have their temperatures taken upon entrance.
  • Social distancing must be practised at all times.
  • Face masks do not have to be worn in the bar but can be if preferred.
  • There is no time limit once in the bar, but please be mindful of your alcohol intake. Antisocial behaviour or excessive drinking will not be tolerated.
  • Handwashing/sanitising stations are provided in the bar and at the entrance. Please use these on your entrance and exit and regularly during your visit.
  • Seating has been arranged according to social distancing guidelines. Please do not move the tables and chairs.
  • The bar is only open during trading hours and is not available during the day to help keep the space Covid-19 secure.
  • Due to the reduced capacity the bar is not available as a study area or as a social hang out space during trading hours.
Students’ Union Office

The Students’ Union Office is now open between 10am and 2pm, Monday to Friday. There is a limit of one visitor in the office at any one time. Face coverings must be worn and hand sanitiser is available.

Students’ Union Games Room

The Students’ Union Games Room is open to use the microwaves only. No seating is available and both the pool table and table tennis table remain out of use. A maximum of 10 people are allowed in the Games Room at any one time (five people using microwaves and five people waiting) and social distancing must be maintained inside the room and also when waiting in the corridor. Face coverings must be worn and hand sanitiser available.

If you have any questions relating to the Students’ Union provisions, please contact the Students’ Union, more information can be found here.

What’s happening to the Robert Lowe sports centre?

The sports centre is currently closed.

Is there a new visitor process?
Yes, the new visitor process can be found here (Word).
How best should I ventilate my office/teaching space?

To improve ventilation to our work/teaching spaces it is recommended that windows are opened. Where this is not possible it is recommended that doors to rooms should be left open (unless they are fire doors). If staff have any concerns they should contact the estates helpdesk via email on or by phone on ext 1234 option 2.

When I return to site, is there guidance on how to safely use specific spaces?

Yes, please follow the room usage guidance posted on the doors of shared facilities. This includes specific occupancy numbers in some cases.

Please also refer to the personal safety and social distancing guidance and the FAQs for using the library.

For everyone's safety, it is very important that you adhere to these guidelines and breaches will not be tolerated. For further guidance the Key Principles of returning to site can be found here.

A handy pocket guide on social distancing and returning to site can be found here (PDF). A large-font version is also available here (PDF).


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